Effective Date: November 2025
We’re committed to fast and reliable delivery for all your jewelry and accessory orders.
Delivery Timelines
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Same-Day Delivery: Orders placed before 5:00 PM (Nairobi time).
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Next-Day Delivery: For orders placed after 5:00 PM or outside Nairobi.
Delivery Options
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Pickup Mtaani: Convenient pickup points available across Kenya.
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Home Delivery: Available within Nairobi and major towns.
Shipping Fees
- Delivery costs vary depending on your location and will be shown at checkout.
- Pickup Mtaani rates depend on your selected pickup station.
Order Processing
Orders are processed within 24 hours of payment confirmation. You’ll receive an SMS or email once your order is dispatched.
Damaged or Incorrect Orders
If you receive a damaged or wrong item, please contact us within 48 hours of delivery. We’ll arrange an exchange as soon as possible.
